This policy applies to paid activation analytics consulting engagements. Your signed proposal or statement of work may contain engagement-specific terms; if they conflict, the signed terms apply to that engagement.
Before work begins
You may cancel in writing before the agreed start date. A full refund is generally available for amounts paid, less non-refundable third-party costs already approved and incurred. If a proposal identifies a booking deposit, it is refundable only under the conditions stated there.
After work begins
Fees for discovery, data review, analysis, workshops, or other work already completed are non-refundable. If you cancel partway through an engagement, we will calculate completed work and approved committed costs. Any amount paid above that total will be refunded; any shortfall remains due.
Full and partial refunds
A full refund may be offered if we cancel before providing any service and cannot agree a suitable replacement date. A partial refund may apply if we cannot complete a material deliverable and no reasonable revised scope is accepted. Dissatisfaction based solely on business outcomes, where agreed analysis was delivered with reasonable care, does not by itself create refund eligibility.
Rescheduling, cancellations, and no-shows
Workshops may be rescheduled once without charge when at least two business days’ notice is given. With less notice, time reserved or non-recoverable costs may be charged. If required attendees do not attend, the session may count as delivered. Repeated delays or failure to provide agreed data can require a revised schedule and fee.
Materials and external costs
Approved data tools, specialist services, travel, venue costs, or other purchases made specifically for your engagement are non-refundable once committed, unless the supplier refunds them to us. We do not sell physical products, subscriptions, or shipped goods under this policy.
How to request a refund
Contact us within 14 calendar days of the event giving rise to the request. State the engagement, invoice, reason, and requested resolution. Call +60 3-4042 1198 or write to Digitalnodepath, No. 17, 1st Floor, 50350 Kuala Lumpur, Wilayah Persekutuan, Malaysia.
Review and processing
We aim to acknowledge requests within three business days and provide a decision within ten business days after receiving needed information. Approved refunds are returned using the original payment method where possible, normally within ten business days of approval; bank processing times are outside our control.
Exceptions
We will honour rights that cannot lawfully be excluded under Malaysian law. Exceptional circumstances may be considered fairly on documented facts, without changing the general policy for other engagements.